Last Updated: 12th June 2026
Website: fjallan.co.uk
Please read these terms and conditions carefully before booking any services with Fjallan (“we”, “us”, “our”). By requesting a quote, booking a service, or using our website, you agree to be bound by these terms.
1. Information About Us
Fjallan operates the website fjallan.co.uk and provides roofing services within the United Kingdom.
Contact Email: info@fjallan.co.uk
Phone Number: 07719 413420
2. Quotations and Booking
Validity: All written quotes provided by us are valid for 30 days from the date of issue, unless stated otherwise.
Acceptance: A contract is only formed when you accept our quote in writing (including email) and we confirm the booking date.
Variations: If unexpected structural issues or hidden defects are discovered during the work (e.g., rotten timber under old tiles), we will pause and provide a revised quote before proceeding.
3. Payment Terms
Deposits: For larger projects, we require a deposit of [Insert Percentage, e.g., 20%] before work commences to secure materials.
Final Payment: The remaining balance is strictly due within [Insert Days, e.g., 7 days] of project completion and invoice receipt.
Late Payments: We reserve the right to charge interest on overdue invoices at a rate of 4% above the Bank of England base rate.
4. Your Right to Cancel (Cooling-Off Period)
14-Day Right: Under the UK Consumer Contracts Regulations, if you book our services online or at your home, you have the right to cancel within 14 days without giving a reason.
Urgent Repairs: If you request us to start urgent repair work immediately within this 14-day window, you agree that you waive the right to cancel, and you will be liable for the cost of any work completed up to the point of cancellation.
5. Access and Site Conditions
You must provide our team with access to the property, a power supply, and water facilities during working hours.
You are responsible for ensuring that any driveway or access point is clear of vehicles or obstructions.
We will secure any necessary local permits (like scaffolding permits) unless explicitly agreed otherwise in writing.
6. Guarantees and Liability
Workmanship: We guarantee our workmanship for a period of [Insert Years, e.g., 5 or 10 years] from completion. This does not cover damage caused by extreme weather events, third-party alterations, or lack of maintenance.
Materials: Manufacturer warranties for materials (e.g., rubber roofing membrane, tiles) are passed directly to you.
Liability Limitation: Nothing in these terms excludes our liability for death or personal injury caused by our negligence. For property damage, our liability is strictly limited to the level of our Public Liability Insurance policy.
7. Governing Law
These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the local courts.